Tuesday, August 17, 2004
Buy.com
Have you had problems with Buy.com? If so, tell the world about it here. You can do so anonymously, however if you ask a question an email address is necessary to get any responses. The only rule: no cursing.
Documenting the down side of computer stuff.
239 comments:
«Oldest ‹Older 1 – 200 of 239 Newer› Newest»I feel ya. I also made the mistake of buying a DVD optical drive from Buy.com. My purchase went off without a hitch.. received item within 5 days of purchase; the problem was it was CRAP. Drive was DOA... now the fun began.. trying to process an RMA. Shipped item back.. now no one knows where it is
The exact same thing is happening to me right now. I refused the item I bought on delivery from fedex because they shipped it even after I got cancellation conformation from them. I now have been trying to get my money back for the package that is currently sitting in their warehouse.
I have bit diffrent problem. I buy a comapct flash card which has mail in reabate and they sent me without original packaging. So I can not send a reabte.
I have sent three emails no reply. I called on 949-389-2000, It will take 3 to 5 business days to process this request. It sucks. I will never buy from that web site.
I purchased a Sandisk Ultra II FC card, but it stayed as "Sent to Warehouse" for more than one week, I decided to cancel, it then sit at "Cacellation requested" for another week. Then suddenly it was shipped, I refused the shippment and it has been more than two weeks and I still have not gotten credit to my account. Email and phone calls to buy.com has been no vail. Centainly will not buy from them again!
My husband purchased items from buy.com in July. Cancelled the order, but low and behold they shipped the items out 3 days after cancelling the order. It has been difficult at best working with them. First of all the package was left in our garage of all places, so we did not see it right away. Then buy.com is claiming we did not not the item back. Now they want to give us a parital refund in the name of customer service, they still claim they have not got their items back even though we have a tracking id showing it was delivered.
Thanks for Buy.com's phone numbers...
I bought an iPod along with a few iPod accessories. Though all items appeared "in stock", they promptly shipped the accessories while the iPod player status remained as "processing". After a call to Buy.com, it was determined that the item was out of stock. The guy on the phone said I could cancel that item on my order, nevermind that I have no use for the accessories that are already on their way. They said that they update their online inventory every 24 hours - nevermind that the item still shows as in stock and I placed the order several days ago.
Get ready to deal with strong indian accents if ya do call the toll-free 877-780-2464 customer service number... as you will be speaking to a outsourced phone center in New Dehli India. This must be a relitively new feature. I have done business with buy.com several times over the past 3 years and have had no issues with them.. Just thought this was humorous. Oh and to place a order by phone cost an additional $2.95 Classic!
Ordered two items from the site. They said that I couldn't put in a PO Box, since they ship UPS. So I gave them my physical address, and they shipped US Postal Service instead. Problem is, USPS doesn't deliver to physical addresses in my area (rural mountain community.) So, of course my post office returns it, where it vanishes. I submitted a claim 3 weeks ago. I called the help desk today, and they will escalate it to the claims department (3-5 days.)
I've bought from them without issue before, but I will never buy from them again, even if this issue is resolved. I work in the tech sector, and I feel that my money would best be spent not supporting a company that ships their customer service jobs overseas. (It's bad enough that I'm forced to buy equipment made overseas.)
I purchased an HP 4200DN from Buy.com. Nowhere did it say "refurbished" on any documentation. It wasn't until the day that the printer arrived, that I received an email changing the order to reflect a refurbished machine. I refused it before it left the truck. The truck driver told me that happened a lot with Buy.com.
It took over 3 months to be credited by Bank of America. Buy.com refused to credit me. B of A said I had to prove that I did not receive the printer. Buy.com is a fruadulent company that should be shut down. A total rip off.
Mike Huskey San Diego, CA
Guess what!? I put a bunch of items in my shopping cart and pushed the button to process the order. It messed up and then it said my order wasn't processed, please try again. So I did. I wake up the next morning and find out that both orders went through and now I have 2 shipments coming to my house. I call them back IMMEDIATELY and tell them that I wanted to cancel one of the orders. The man tells me he will try to cancel one but if it gets sent just write REFUSED RETURN TO SENDER on the package and you will get a refund. So it's been Almost 5 weeks since I returned it and they claim they didn't get it. They hide their customer service number, they don't have a fucking clue what's going on, and their support is in India. They keep asking me to provide a tracking number...why should I pay to ship and provide a tracking number to them just to get my money back when it was their fault in the first place? I just want my money back...saving a few bucks isn't worth shopping at buy.com.
I can verify that the toll-free number for buy.com is 877-780-2464, and that it is in New Delhi. I just phoned about a book order that a placed a week ago and still has not shipped. All four books were "in stock" in the listings. Now I am told that they all are back-ordered and the date they will receive them back in stock is not known. For the record, I have been using buy.com for many years, and have been happy with their service until now.
Carrie
Two words - NEW EGG
Buy.com used to be the place to shop. Over the last couple years they've gone down hill. Shop at newegg instead. Prices are better there anyway.
I have yet to receive a reply to my THREE emails I've sent them on one issue.
Another time their bad service worked to my advantage and I ended up with 40 free DDS backup tapes.
I bought an iPod from buy.com on 4/22/05 and received an empty box on 4/26/05!!! Even worse, there was so much paper stuffed in the box--that no iPod box could ever have been placed inside the shipping box. I called customer service and got a rep from New Dehli whom I could not understand. The supervisor said he would call the "appropriate department" and try to expedite the claim which usually takes 10 days to process. This is outrageous.
Yes, I've had it with buy.com as well. Up until this transaction, I had not had a problem. I ordered a CF card with a high rebate and it was "in stock" when I ordered. The next day, I got a thank you for my order. Four days later I was advised that my item was backordered. I went to the website to cancel my order and read that the processing of the cancellation would take one day. The next day I received an email telling me it would take many days to see if I was eligible for cancellation. Of course, I ultimately got an email saying I am uneligible for a cancellation (one week after placing the order) because the order is in the fullfillment process. What B.S.!! And by the way, that promise that they won't charge your credit card until your item ships, well that's b.s. too- mine was charged the day I placed the order. I hate these people after what I have been through. I tried calling the number and yes it is in India and they are like robots- nothing you say changes what they say and they use the same phrases repeatedly like they are programmed. They love to say that they "profusely apologize" both on the phone and in emails. The most think that "profusely" is a special word here. They are a bunch of scum sucking thieves. Folks, go somewhere else- don't mess with buy.com. They are liars and scam artists.
I've bought from Buy.com for many years.
It started with a $100 drive about 4 years ago. Then I bought a $50 thing and used it for a while, before returning it. It had been 3 months but they were very generous. Since then, I've purchased almost all my computer needs through Buy.com. I remember that those first purchases had very exceptional phone service. I got my refund very quickly. And they would help me select a product on the phone.
OK. NOW. I just purchased a $300 thing. Tasha Eastman emailed me and told me that I have to notify my credit card company of a different shipping address.
This is part of her email:
"Once you have added the alternate address on file with your credit card company, contact our Address Verification Department via email to notify us of this addition. Please include your credit card company's phone number. Your order will be released once we have confirmed the address and we will notify of this via email."
-----
So what is the email address for the Address Verification Department?
So I replied to her. In 3 days, I have not gotten a reply. I also sent an email to the Help part of the website. They did not reply.
I couldn't find the phone number for the company on the website. Only after finding your site did I call them. It was a foreign connection. They said they would expedite the order. (I paid extra for 2-3 day shipping).
I hope there are no problems with my product. Like I said, I've always sang the praises of Buy.com. I miss good phone customer service.
In the process of an awfull experience with buy.com
Go to bizrate and see all the red marks yet they still hold %86 rating.
Thaey are riding on ratings from years ago when they must have been a different company.
The checkout did not allow me to choose a method of payment,it picked personal check. emailed them ,,no response. called them and was told that we had to cancel the order and resubmit it. No one there could fix it. (yes u can cancel an order 24 hours later!)
Items are then shipped from 4 different places some media mail some UPS ground. 8 days later I have the main item, a camera that was supposed to have a Macro mode and work down to 2",, but has no manual focus. Imediatly packed it back up and called BC where we are told they do not accept returns and we are told to call the manufacturer..BC does not have the number. So we call the manufacturer and are told this is an issue with BC,,call them they sold u the wrong camera . Called BC back and after much arguing we are told 3-5 business days to get an RMA number.
We offered to send it back Priority mail and they refused it.
Gonna give them 3 days and then call the charge card company .
Just had my horrible experience with Buy.com. I placed an order for an ADSL modem/router/switch. First I got an email that my billing address does not match their records, but I had it verified with my CC company and everything was in order. Buy.com took a WEEK to reverify the information, after which time they changed the status of my order to "ON ORDER" without any definite delivery date.
I kept calling them every day about this order, and the only thing I was being told was to wait another 24 hours. This went on for a WEEK, with the same answer every time I called, every day. Never again. Do not do business with this incompetent e-tailer because they DO NOT CARE ABOUT YOUR BUSINESS.
The buy.com 800 number does go to NEW DEHLI INDIA, where they DONT CARE ABOUT YOUR ORDER
I feel your pain. I ordered a USB flash drive for my husband on 7/4/05 because it was on sale for $39.95 and had a $20 rebate (good deal, right?) It was "in stock" and would ship in "3 to 5 business days." Well, 9 days later I e-mailed Buy.com because I had not heard a peep from them. 2 days later, no response. I e-mailed them again ... finally I get a response, but one I don't like. Copied and pasted from their e-mail: wrote back on 7/13 and stated, and this is copied and pasted from the e-mail sent to me: "Our supplier recently informed us that item #10360527 on your order is no longer available. At this point of time, we do not have an estimated time of it's arrival." So I cancelled the order since it sounded like a lost cause. Well, my husband checks the website today (1 day after receiving their e-mail) and voila! It's in stock. I called the New Delhi number (HUGE mistake) to tell them I wanted the drive if it was available. He said he would put a "note" on my account so it wouldn't be cancelled. About 30 minutes ago I received an e-mail from Buy.com stating that my order had been cancelled. After this experience I'm through with Buy.com.
I bought a motorolla razor v3 phone at buy.com. I got the package with cingular service for 2 years as per the contract. But i got the area code starting with 312 though i asked them 847. With the help of this site i got the buy.com phone number and got the phone number 877-947-3537 to talk about the issues related to cell phones. I called them and got changed the are code. Thanks for the info...Note; After changing the are code with the help of the customer service in cingular(using the above number), I called the buy.com customer service and told them the new number.
I feel your pain. I too have purchased from Buy.com for years. It is not until something goes wrong that you realize that you need to know who you are buying from. I was duped into buying a computer with a monitor included. No monitor came. My problem fell on deaf ears somewhere in India. This is not the same company I dealt with for years. I never got the monitor and they will not ship one. They told me to send the computer back to them and they would ship a new one. One problem is, I gave this as a Father's Day gift. First they told me they were sending the monitor separately then they weren't. My father is using the new computer with his old monitor for now. I can't tell him to reformat his hard drive and send it back. It is a nightmare. I will buy him a monitor somewhere else. But it really bugs me that these guys can take my money and they are not accountable to deliver.
right now im on the phone with them for an order that i placed 4 weeks ago..a lovley lady picks up the phone and says buy dot com how may i assist you..you say what you need and please hold on...well let me tell you you hold..i will not buy anything again ...they said i did not have an order in the system,but they have my e-mail address name and phone #.how when this is the first time i ordered
Over five days for "next day shipping" what a joke.
Last time I buy from Buy.com. What a mess - had used them without a problem for years.
Short the stock if they're publicly traded.
Trying their "800" number... seems it's not "working" Will try again, and will update experience.
I made a purchase of a PDA from Buy.com at a advertised price of $219.99 with a $15 discount. When I completed the online information and clicked to finish the order stated that the price was $219.99 and without the advertised discount.
I tried to contact Buy.com online to clear the matter without success. I also called my credit card company to stop payment. When I tried to cancel the order I recieved a message stating that my cancelation was bing processed.
The next day the PDA arrived. In my telephonic converstion with the Buy.com representative I was advised that my request was denied. She informed me that Buy.com has a policy of only allowing cacelation of an order within a half hour of placement. I advised her that the policy was not not in plain site at the time of purchase. She then directed me to dig into the Buy.com web pages to locate the cancelation policy. (I still have not seen it)
I contacted Buy.com via telephone number (949) 389-2000 and tried to explain the problem of the false advertising and was told that I should have been more cautious in making my purchase.
My order was shipped (on the same day of my order) from Buy.com, 415 E. Lies, Carol Stream, IL 60188. The street name seems to be prophetic to the company. It appears that cancelation was never a viable option.
It seems that Buy.com is engaging in criminal activity as a course of business. I am refering this matter to my state's attorney general for investigation.
This may need a class action suit to have Buy.com change its business practice. This is a company that is cloaking itself in internet anonymity to facilitate fradulant transations with customers.
If all they care about it the bottom line then the bottom line is what must be atacked by the customer. Buy.com should have to pay for its deception.
I wanted to buy a PDA and figured I'd save $30 by getting their VISA card. I got it but it wouldn't give me the discount. I called their 800 number and was told that they would "like to inform me that I will have to wait 3 to 5 business days for this issue to be resolved" and I "will receive a welcoming email with a link to the discount." I call back 5 days later and was told that they don't count the day you call as a business day even though I called Monday morning and that I should wait just a little bit longer until next Monday. I got fed up and bought the PDA at Office Max on clearance. It has now been nearly 3 weeks and still no sign of their supposed "welcoming email"
I bought a few things from buy.com about 18 moths ago and found the service to be OKAY. I was able to call the C/S to resolve the shipping issue (delay)
I had ordered another item in first week of the AUG2005. The web site said that the item will be shipped in 1 to 2 days. It has been 10 days and the item hasn't been shipped. no feed back from the company and there is no phone number to call.
To make matter worst I am going on vacation for a few weeks and I will be out of country. From others experience it takes about 5 to 6 weeks consistent effort even to cancell the order.
What a mess. This is my last order from buy.com.
I found newegg to be better.
Good luck getting through on their cell phone 877 number - you hold for 20 minutes, and then get hung up on - you then get to speak to this lady who speaks monotone and never answers my questions...
OMFG! Where to begin! I placed an order for a stick of RAM. Later I realized I needed 2. Well.. with no way to edit the order at 1am, I sent e-mail asking that they cancel it...of course they don't know if they can cancel it so I don't place another order (not paying for next day shipping twice!). Mid morning I noticed the order was canceled at my request. So I placed the order again for 2 sticks. 1 hour later.. that order was canceled. They gave me some crap about my paypal address didn't match what I gave them...Look.. my address is 3 numbers, a directional... and a letter. Not hard to get right..especially after living here for 2 years. And here's the best part THEY TOOK MY FREAKING MONEY ON BOTH ORDERS FROM PAYPAL!!!!! I called them and of course got ABSOLUTELY NOWHERE! I have family that lives in Orange County...time to go knock on someone's door! DON'T ORDER FROM BUY.COM --- EVER!!!!!!!
Opened a Buy,com credit account that supposedly would count toward an immediate $30 credit on my first purchase. Nothing. Two weeks later was informed that we had sucessfully been granted a credit card. Shortly afterward, a $5 off any purchase arrived at our eMail box. So we picked a few books and placed the order, gave the cupon code for the five buck discount and added the $30 First purchase with new credit card discount which was acknowledged at that time. When it later generated an invoice, the $30 credit was nowhere to be found. Being a weekend, we left an inquiry about this and got the usual automated response.
Got this back: We apologize for any misunderstanding regarding your $30 off Visa coupon. We have checked our database and found that the $5 off coupon is already applied to your order. Please be assured that your order is processed with the coupon as indicated on your detailed billing. However, we won't be able to honor your request to apply the $30 Visa Coupon on the order. As per the coupon terms and conditions two promotions can not be clubbed together. You can apply the Visa Coupon in any of your future orders.
Well, as one offer was from Chase ($30) and the other from buy.com ($5), we protested that it was not clear that the two promotions could be "clubbed" (New Delhi for "grouped"?) and, as a matter of courtesy to new customers, would they add an additional $25 to the discount of the accepted and ageeed five bucks? Again this was answered by a "Sorry but no" and "we hope your buy.com buying experience has been wonderful" sig.
So my wife tried with a more forceful: OK. Since you apparently cannot or will not give me an additional
$25 off my order to give me the $30 discount instead of the $5 discount, I will refuse the package when it arrives and will cancel the credit card also.
The reply to the above is simply classic:
Hello Dear Customer,
Thank you for contacting Buy.com.
This is in reference to your email regarding the order #238xxxxxx.
We apologize for any problems you have encountered with your order from Buy.com. We are writing to inform you that please let us know know once you refuse the shpment and we will request for refund.
Thank you again for writing to Buy.com.
Sincerely,
Buy.com Customer Care Team
WHAT a mangling of the English language!
Also we got a warm and fuzzy welcome to Buy.com from someone called "Scott Blum-Founder & CEO" who referred any reply to the above-named Customer Care Team, not himself.
Determined to get some satisfaction from a human, I did a Google on "Buy,com 800 number" and came up with this site. I called the 877 780-2464 and got one of those thick-accented reps from halfway around the world who called herself "Gina" (right!). I don't really care to communicate with someone whom I cannot understand, so I asked for her supervisor, hoping to get someone that i could decipher. No way: "Kerry, the Supervisor", as he identified himself, after a five minute wait on hold, was just as thick.
After relating my story and the events leading up to my prediciment (at times-when I asked him or mentioned something that would normally get a reply-there was heavy "dead air", like he had fallen asleep, or left the phone 'off the hook') all i got was the "nothing I can do" response. So I closed, telling him that the kind of service he was allowing new customers would wind up putting the company out of business and resulting in his unemployment. Dead air, again. I rang off.
I noticed another Buy.com number here. So I dialed 949 389-2000 on my dime, hoping to talk with someone Stateside about what was happening, perhaps even to the illustrious Mr. Blum himself (or one of his minions), who had so earnestly tried to win our favor in his earler eMail.
When the operator answered, she sounded native to the Western world, so I assumed that I had Corporate. I asked for someone associated with Quality Control, or perhaps some person associated with Mr. Blum, a person who could hear the customer's call. The operator told me that she wasn't aware of Mr. Blum's extension and there really wasn't a Quality Control area. When I pressed for her to do something to get me through to a person with authority, she put me on hold.
After a short wait, the phone goes live: "This is Kerry the Supervisor". I had the phone on speaker and didn't quite hear what was said. I asked "who?". When he repeated what I thought he had said initially, all I could do was hang up - just after muttering something involving the help from a Higher Power.
NEVER AGAIN.
As a previous blogger posted, two words:
Amazon.com
NewEgg
Both have EXCELLENT US-BASED customer Reps who will give credit to customers with problems. Amazon.com has even paid for returns for me.
Maybe somehow, the good Mr. Scott Blum will read this and take heed to his customers' satisfaction?
NAWWWW!!!!
Well I wish I had read this blog before I purchased from them. I ordered an LCD television. Unfortunately they had an old shipping address on file (I have not lived there in two years) and even though I put in a new billing address and my correct shipping address they apparently shipped it to the old address.
The only reason I know this is because I went to check the status of the order and after getting all kinds of exceptions and error reports and no information I wrote customer service to find out the status. A day later they cheerily reported that my shipment had been delivered the day after I ordered it. But to where??
Now I am in some sort of limbo where they say they are going to put a "claim" with the shipping company. Well it is not the shipping companies fault that their system used the wrong address! But every time I send a new email to the support team I get a response that seems to be in a vacuum from all the other emails I have sent. Plus it takes 24 hours to get the response. I have no idea how this will work out -- but in the meantime I've paid for a TV that I don't have and that someone else may be enjoying!
I'm going to try calling the customer support numbers now -- though I'm not optimistic given the comments here. Next step if that doesn't work is to dispute the charge with my CC company and to never ever order from them again!!
I just had a bad experience with Buy.Com I have bought in the past without any issues. I placed an order on August 26, 2005 and used a free shipment coupon from Paypal. I received an email from Buy.Com confirming the order on that day. That same day, I received an email from them telling me that my order had been cancelled without any explanation. I sent an email to them asking the reason for the cancellation and never heard from them. On August 30, 2005, I sent another email and tried looking for their contact phone number on their website to no avail. That's when I ran into your blog and got their phone number. I called and spoke with two account reps, two supervisors and finally the manager. The reason for the cancellation, as they explained, is that their systems could not verify my paypal shipping or billing address (even though my paypal account is up to date). The bottom line is that they claim I used my free shipment coupon in their system and I can't use it a gain and they could not activate the old order or give me a coupon to use.... I was very frustrated. I told them that they don't care about loosing my business and all they could do was to say "we're sorry". So, I will take my business somewhere else.
I don't know what has happened to Buy.com. I bought a nice color laser on a 2 for 1 deal along with 10+ other printers. All arrived except for my freebie printer. Almost 3 months later and it is still not resolved!!! This despite the fact that THEY show by their own records that only 1 printer was ever shipped. You only have 90 days to resolve disputes with them or return stuff so the clock is ticking on my complaint.
FYI, even if you call the non-toll free number, once you are transferred to customer support you get their agents in India. Every time I have called after the American operator answers I get shuffled off to India. At least the last lady spoke a version of English I could understand.
So I ordered a "boombox" for my XM adapter..price was right, and I tracked its progress..not bad ordered on 8/27, arrived today 9/6 (with Labor Day in between).
Opened the box and no AC adapter..OK, maybe it was an "option".. so I went back to the Buy.com site and it clearly states (as does the box) AC adapter included.. We are talking about a $5 part MAX...
I send them an e-mail, and another and then googled Buy.com phone numbers which got me to here... I called the LD #, and before I could say anything besides "Hello, I have a problem with an order I received..." I was switched to India.. I really don't mean to sound anti-Indian, BUT if you are going to outsource your most important part of your business CONTACT WITH YOUR CUSTOMER, doesn't it make good business sense to ensure they are qualified and understandable to anyone who calls..? Net of it is that after 3 levels of management, who wanted me to ship this back and ship me one back oh, and it could take 14 days or more, I hung up and called the Corporate office again..This time I BEGGED the young lady who answered to give me some one in America to speak to..She promised to do so, and took my number..No one has called me back yet (been an hour), but if they don't I'll do 2 things 1) Go to radio shack and buy the adapter.. 2) NEVER buy from buy.com, and in fact ask them to IMMEDIATELY stop sending me e-mails with their adverts...
Bye Buy...
A month and a half ago, I ordered my BENQ monitor off buy .com because they had a cheap price on this reasonable monitor. I have the receipts and everything that all say that I ordered the "E+". A few days later I received a "G+" monitor... clearly substandard to the one I paid for. I called India and they apologized and gave me an rma number and promised to send me the correct monitor. fast forward two weeks and I got the same incorrect monitor, again! I called India once more and they gave me another rma # and this time with the promise of my money back. 3.5 weeks later, $270 still missing from my account. I call India again and they say that they will send me the money after all this stuff has been cleared (after 2 more weeks) ARRRGH! We'll see if I get that now. Only plus side after wasting 1.5 months of my time is that I didn't have to pay for their mistakes in shipping.
Similarly bad experience with Buy.com. I ordered a phone, which arrived promptly, but the free headset I was also supposed to receive never arrived. After many hours of wading through their call center, I got nowhere, and called something approximating a corporate office. The first time that I begged not to be transfered back to India, the secretary transfered me right back there, but after calling back immediately after and demanding to speak to someone who could help me, I was transfered to 'Travis,' who actually had the power to help me.
So important phone numbers are:
877-780-2464 <-- DON'T USE, THEY CAN'T HELP YOU
949-389-2000 <-- _Insist_ that you not be transfered
877-780-2464 <-- Travis's number. He's a real person -- maybe he can help you =D Give him a call.
I made my first purchase ever with Buy.com and within 10 hours of placing my order, I see the item I had ordered on their homepage marked down 15%. It was too late to cancel my order so I sent an email through their customer service form (the only communication method available on their site) asking them to issue a credit for the difference or cancel and re-issue the order as it had not yet shipped. I waited for 2 days without a response before finding their customer service phone number on a site of complaints about their service. I called the number and received a customer service rep in India who I could barely understand and he told me that I would have to refuse the order and place a second order. He couldnt understand the logic of just issueing a credit to the existing order to avoid the return shipping fees as well as making me wait an additional 3-5 days to receive my order. He also explained that they do not have the authority to make any decisions regarding an order and basically just provide information regarding order details, status, tracking, etc. I decided to call their corporate office and spoke with a nice person who told me that their service departments were powerless to make decision regarding refunds, etc. and that I should just follow the reccomendation of the CSR in India. I would definitely think twice before ordering from this company again.
Purchased an IOMEGA external hard drive that was not only defective, but also USED... already had someone else's backup on it! Waiting for an RMA which is supposed to be mailed to me in 2-3 days. Spoke to customer service in New Delhi India. Now the fun begins.
I had bought many times from Buy.com, with happy endings. This is the first time I need to return an item (ordered the wrong thing). I can't wait for email correspondence so I decided to call them. After failing to find the phone nubmer on their website (maybe it
s there but hidden), I typed searched on Google with "buy.com phone number" and pull up your blog site. I called the 1-877 nubmer and was answered by people from New Deli. He spoke clearly. albeit with a little Indian accent, and handled everything speedly and professionally. I got my RMA number, return address, instructions for the return, and assurance that I would get a full refund -all this in less than 4 minutes. Of course I have not sent the item yet and don't know if I will get the check fine, but I am hopeful.
Nowadays, many service phone called (including banking, credit card, utility bills, etc) are routed and handled by people in south america or india. This is part of the trend, just like much of the programming/software design jobs that had gone to India and China. US simply can't compete with the price for highly qualified labors from these places .
I purchased two Sony memory stick pro duos from Buy.com, using a coupon from deals2buy.com. My order came quickly, but whatever careless knob packed my order only packed ONE card, yet the invoice even says two. I have filed a discrepancy on their website, it's been 4 days now with no answer, I can just imagine the hell I'm in for just to have gotten a $10 discount on each card. Right now, I'm sitting here stuck with one VERY expensive memory stick. I can just imagine the're gonna want proof that I didn't get two, which is of course impossible. Bastards.
I just ordered a printer and it was adverstised that there was a $100 rebate on the printer but when you click on the offer it brings up a $60 rebate form - FALSE ADVERTISING!! After reaching a human thanks to this website and the phone number listed and yes it is someone in India that I was connected with I cancelled my order!! They said they would fix the error!
YES,
YOU CANCEL, THEN 10 DAYS LATER THEY SHIP IT!!
TO GET ANYTHING DONE YOU MUST CALL
THEIR CALIFORNIA OFIICE AT 949-389-2000 AND ASK FOR DOUG PEARCE.
IT WORKED FOR ME!!!!
Liza
Ordered a Kingston FlashCard from Buy.com. A rebate was featured, but they delayed shipping just long enough that the final date for applying for the rebate had passed.
Ordered an IOGear 320 GB external drive. Unit arrived missing special screws to hold on base plate. The included Dantz software was missing its activation code. Other software would not install properly, and fancy button system for backups is totally nonfunctional. The Buy.com return policy makes it virtually impossible to get credit for a returned item, so I am trying to work through IOGear to get problems resolved, but no one there seems to know their own equipment.
I checked the Buy.com site to view the current listing for the drive I have purchased, and read the reviews. All were glowing, and praised Buy.com. My critical review was never posted. The item is shown with an almost perfect rating. Conclusion: Their review system is fraudulent.
I am beginning to suspect that my unit was used, as perhaps indicated by the missing screws, missing activation code, and the fact that the drive was already formatted.
Bye-bye, Buy.com!
I had an experience like the other poster that titled "An Order Where EVERYTHING Went Wrong".
Basically I have ben watching an item daily at BUY.COM for 3 months. It has said daily it is "On Order". Early on 10-06-05.. the item showed to FINALLY be in stock and "Usually ships in 1 or 2 days.". I placed the order and was shortly after sent an email that a problem has occurred and to go to "My Account". I went to "My Account" and it said "Sent to Warehouse"... which to me means it is probably about to ship. I emailed BUY.COM and asked what the problem was. Hodgie (India Indiot) replied with some hogwash about how there site does not get updated frequently enough and sometimes items get out of stock but the web site does not reflect it and orders are still taken. This is a lie. I had watched the item for months and it was "On Order"... the first day it showed "In stock", I ordered it. The bad part is 10 hours later the item still showed "In Stock".
I am wondering if BUY.COM has gone so low as to say items are "In Stock" when they are not so people will pre-order them and BUY.COM just "hopes" they will not cancel the order afterwards. This almost fits in this scenario because it seems EVERYONE online has this item but BUY.COM... so maybe BUY.COM is doing this. What a SCAM !! If anyone is wondering why I dod not buy the item elsewhere... BUY's price was good and also had $30.00 more dollars off if the BUY.COM VISA was reqested.
Like you guys... I will be moving on from BUY.COM.
It all seemed innocent enough when checking out at buy.com. "Are you interested in getting $25 cash back on this purchase?" "Well yeah." But, by clicking "yes", you aren't answering that question. Then the welcome email shows up to tell you about wonderful discount programs your membership entitles you to. Surprise! You just signed up for a membership which has a monthly membership fee. "But they didn't even ask for a credit card?" Surprise again! buy.com supplies them with the one you just used to make a purchase. Screwed? Only if you don't realize something is fishy and go to the GreatFun (front name for Trilegiant) website and start reading the fine-print about how to cancel your membership. You wouldn't know a thing until the charges started showing up on the card. So, I canceled my Great Fun membership. Trilegiant, the big credit-card scam company, pays buy.com for access to their customer's credit card numbers. Put another way, Buy.com helps them run their scam on it's own customers and then they split the money. Trilegiant has been sued by several states already and is being investigated for class action law suits. Apparently, Trilegiant has its sticky fingers everywhere, including some large banks. And everywhere they go, they seem to be playing the same game with unwanted memberships.
I'm very careful about who gets my card numbers and would have never given them the number without finding out why they wanted it. "Hey, are you offering a rebate or what?" The way buy.com is just handing over information to this third party under false pretense just has to be illegal. I'm sure there was a link to some fine-print somewhere before I clicked "yes" but damn, I trusted buy.com. When I give a website a credit-card number to make a purchase, I trust them to keep that number confidential and not to turn around and hand it to some banner ad scammers that happen to be also on their site. WTF? Am I naive? I say this should be stopped! I'm sure there are thousands that don't even notice for months if ever. Good luck getting your money back. Anyone have similar experiences or ideas on how to shut these scumbags down?
Frustrated with their mail-rebate. Ironic story though.
http://jeffmoorse.com/blog/post/moose/13/Frustrated-with-Buycom
One of the worst websites u can think of buying ur items from.
Placed an order for laptop chillmat on sep 23 2005.
October 14 2005-still havent received the package. No phone number listings on the website, had really look hard for the customer service support. Found a link to file claims on the site. Mailed them twice about order, but both times i got a message saying that
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
support@customerservice.buy.com
Searched for number of buy.com through google and found a link at blogger.com(thanks michael)
Called up the toll free number-877-780-2464, and was forwarded to India.
Well the lady on the phone said, the ware house has shipped the order-so did the website showed in my account on buy.com. they gave a fed ex number i called fedex and asked for the order and they replied that they just received
Package data transmitted to FedEx
but no package was sent to them for delivery.
i tolf the lady that, thats what fed ex told me about the shipment and she said , her records show that the order has been shipped and she has no further record.
what a customes service? they trying to rob people.
I have already informed about this to my friends and family and relatives about this.
many of my friends were going to order but now after hearing this they did not order anything and would not order anything from buy.com in the future.
So i recommend u folks to think before u order anything from "BUY.COM" -- well i would say "WE-ROB.COM"
Abhi
Until recently, I've had no problems with buy.com. Indeed, I always referred my friends there as the first place to look when you wanted just about anything. And when their customer service was in the US, it was absolutely outstanding -- friendly, intelligent people who wanted to help.
This has changed with the move to India. All they do is make excuses -- and offer gift certificates if you pester them enough. I don't want gift certificates. I want my shipment released from the erroneous hold that occurred when they treated my money order as a personal check.
Thanks for supplying the US number. Perhaps I'll get better help.
I dialled the toll free number and also got the call center in India. The person on the other end told me in broken English that the order was sent to the warehouse. I told her that I knew that, that I had sent an email asking why it had been sent to the warehouse three days ago and wanted to know when it would be shipped and that the response I got by email (probably also from India) was that the order had been sent to the warehouse. The Indian telephone agent then told me that the order had benn sent to the warehouse! So I asked to speak with a supervisor. She told me that I had already called once today and that I had been told the same thing. Of course I had never called buy.com in my life and in fact, it was very hard to even get a telephone number; useless as it was. I kept arguing with her demanding to speak with a supervisor until she finally gave up and connected me with a supervisor. The supervisor's english was even worse than her's. The supervisor told me that the order would ship tonight and that the item was in stock. So then I gave up and will wait to see if this will happen or uf it was just a stall. Then I found this useful BLOG. So I called the US number and used the dial by name directory and found that Mr. Pearce does sitll exist and that he will take voicemail messages. I just wanted to pass this on to the rest of the readers. I didn't leave a message for him becaue I decided to wait it out one more day, but I wanted to confirm his existance.
By the way, I have placed dozens of orders and bought many thousands of dollars of items from buy.com in the past and never once had an incident like this one. Moving their support to India has made this my last buy.com order. I am done. Plain and simple.
2 days and buy.com still hasn't shipped my package after I paid $15 to send it sent next day air. They say computer parts go out the same day . I placed the order around 9am. Unbelievable. And no reply to my message of yesterday. (And no phone number on their web site to call).
you know, i thought i was loosing my mind with the frickin' company until i found this blog! i ordered an ipod charger from them 4 weeks ago and it languished in "sent to warehouse". finally after 3 weeks of waiting i cancelled the order and they went ahead and shipped it anyway! now that i received it, it's a piece of garbage so i sent it back at the end of october. now the fun begins. they claim they never got it. they claim the tracking number i'm giving them from UPS is incorrect, even tho it is a valid tracking number. i may have lost $75 on a transaction with them...UPS tells me they delivered the return on oct 31, now it is nov 9 and these jokers are saying they never got it and the tracking number is invalid! I WILL NEVER GO TO THIS COMPANY AGAIN AND NEITHER SHOULD YOU!
We previously had good experiences with this company. Now it has made a turn for the worse. Since all we get is people in India not interested in straightening out problems, we are going to the better business bureau and reporting them. Maybe if enough of us complain, they will shut this joke of a company down. Please take a minute and go to www.bbb.com and file a complaint. Who knows, maybe we'll get lucky and get some satisfaction going this route, and if not, maybe we can help to get rid of this company.
I purchased a FujiFilm E-510 camera. It included free shippping and two $15 rebates. The camera was "in stock", however it took 11 days to ship.
They would not honor the rebates and in addition they charged ne for shipping. I am presently in the process of trying to get my rebates and credit for shipping but they make you jump through hoops. will NEVER purchase from them again. They are outright thieves.
I have never been so frustrated! I pre-ordered an X-Box 360 Platinum bundle for $1000. It shipped Nov. 23 and I received the shipment today, Nov. 25. The amazing part is that the bundle was missing a rechargable battery pack and 5 of the 8 games!!! THIS IS ROBBERY AND FRAUD!!! All customer support reps in New Dehli insist that I return the entire package and they will reorder the item for me. They obviously don't realize how difficult it is to get your hands on an X-Box 360! I have insisted that they ship the missing items, but they keep insisting that I send everything back. I have no faith in buy.com that I will ever get the order filled to my satisfaction. It totally blows my mind that a business can operate this way. Buy.com was a good online retailer years ago. I WILL DEFINITELY NOT DO BUSINESS WITH THEM AGAIN. Buy.com should be shut down.
I feel much better that I am not alone in thinking that Buy.com's business dealings are reproachable.
Until now I have been happy with my purchases, but I never have had to get help with a problem before. I purchased a 19 inch LCD monitor for $200 after a $100 rebate ($40 from Buy.com and $60 from the manufacturer - V Seven).
The only problem is that the required UPC sticker had already been removed from the box.
I have emailed Buy.com twice, but nothing has been done. I've been totally ignored. In two days my opportunity for the rebates will have expired.
I wish there was some way to get the word out to other potential purchasers, the business practices and ethics of this company. Through my job I have the ear of several hundred employees who in turn literally come in contact with hundreds of people daily in the performance of their duties. Does this company realize that it makes good business sense to treat their customers right and that failing to do so will potentially cost them many other present and potential customers once the word gets out that they are a sham?
Anyone have any ideas on how to force Buy.com to become a more responsible corporate citizen? I for one will not let them get away with this behavior. Crooks should be dealt with as crooks. Thanks for your site.
I had some issues with their "overnight shipping" scam. You see, buy.com is a store-front for many partners that sell the merchandise through their site. When an item is ordered, the order goes to the "warehouse", which means to the second-level store that provides the actual merchandise. This is the reason why items take 2-3 days to process, because it has to go through the sub-level's order processing department to get you your item.
This does not nullify Buy.com's responsibility by any means.
My problem (as referenced above) is Buy.com's practice of allowing you to select "overnight shipping" when 'overnight' really means 'overnight shipping from the day the order gets processed at the Buy.com partner store".
I had bought a couple SCSI cables from them and specified overnight for one site that I was visiting at the beginning of the week, and 2 day shipping for the other that I was visiting later that week. Both items arrived on Thursday and Friday respectively to their destinations, and I had placed the order on Thursday of the previous week.
Customer service (from India, surprise, surprise) could not help me, and they did not care if they lost my business. I told them that I would not buy another item from them if I could not get some sort of resolution to my problem (i.e. credit or expidited shipping on another cable)...
This is not the first time this has happened, and I guess I was a moron to order from them again.
Buy.com, why do you treat your customers like this? Your customer is the reason why you have ANY business at all. Sure, you might not go out of business because of lost customers, but you certainly won't be as profitable, will you? That is what you want, right? Profits? Think of every person you pissed off as at least 10 potential customers you won't have.
Totally.
I had the same issue. Warehouse... cancel... nothing worked. When i saw that a month later i wasn't charded, i decided that my order was indeed canceled, and ordered it somwhere else.
Lo and behold 4 months later i get a charge on the card. I go to they website and the product is 'shipped' back 4 months ago!
I click on the tracking number... they shopped it to california! (i live in jersey) What screwups!
!!!Never deal with a store that doesn't publish a customer support number!!!
I ordered a 300GB maxtor external drive for a good price and about 4 days later we get an e-mail saying that they canceled our order. The web site still lists it as "in stock." The are a scam and they suck. Here is part of the e-mail we got.
"We have cancelled . . your order ##########.
sku - 10395751 : description - Maxtor 300GB Shared Storage Drive NAS 10/100 Ethernet and 2 USB 2.0 Ports
When we take your order we have every intention of shipping all items that you order. However, sometimes circumstances beyond our control prevent this from happening. We apologize for any inconvenience.
Thank you for shopping at Buy.com. We hope you come back soon!"
I used to compare Buy.com with Amazon.com. They are not even close. If you try to get any customer service fom Buy.com. You'll realise buy.com is really a shady warehouse operation.
I am not buying anything from there again.
I ordered two XBox games for my brother's birthday - which is today - one week ago. Both items were listed as "In stock", and I upgraded to Second Day Air in order to get the games in time.
The first game shipped within a day, as could be expected, while the second game remain listed as "Processing" over the weekend (I ordered on a Friday morning).
Come Monday night, the game hadn't shipped, so I e-mailed in and asked if the package was shipping soon. I first got an automated reply, and the next morning I got an answer that the item has been "Shipped to the warehouse" and would ship the very same day.
Upon checking with the order page, the item was still "Processing" though, but I decided to wait for the remainder of the day, which in hindsight was a mistake.
Tuesday night the game was still "Processing", so I e-mailed again, again receiving the automated response that someone would take reply within the next business day. Little did I know that this time, however - and everytime after that - I would not get a reply to my e-mail, other than the automated response.
Wednesday I got a bit desperate. Friday - the birthday - was coming up, and I wanted that second game.
I want you to know that during this entire time, the missing game was always listed as "In Stock" at the buy.com website.
I decided to call them again, and this time I kindly asked not to be connected to their call center in New Delhi. I had to call in four times until they actually didn't connect me to India. I finally got hold of someone who took the time to listen, and they assured me that the game would ship that same day, and that they would do the best to upgrade the package to Overnight, in order to make Friday.
Thursday morning: I log onto the buy.com website and - surprise, surprise - the game is listed as... "Processing".
I am by nature a fairly calm guy. I rarely resort to namecalling or even raise my voice when angry. (I usually remain pretty silent and when I decide to insult or anger someone - I do it quite subtly. People usually realize that I have insulted them long after I have left the room) But this Thursday morning, I was bordering on furious.
I went online and did what I should have done a couple of days ago - I cancelled the second game. I then called my local Best Buy and asked if they had the game in stock, which they had. I reserved a copy and went there directly and picked it up, giving me the remainder of the day to giftwrap and whatnot.
I called buy.com again - this time managing to avoid New Delhi on my second attempt already - and told them that realizing that the game would not arrive in time, I had cancelled the second shipment and wanted them to confirm.
They replied that they could not guarantee that, as the shipment was "already" processing, and might ship before the cancellation came through. The customer service person also told me that the package was likely already shipped (!) and that she could see that it had been upgraded to Overnight Shipping at no extra cost to me.
I thanked her, but told her that I had already obtained the game elsewhere. She told me that there was no need to worry, and that she would see if she could cancel it, and that she would follow up with an e-mail.
So, today: Friday morning. Birthday cake. Happy relatives. And not one, but two games for my spoiled brother. Everyone had a happy smile on their face.
Then, the e-mail came.
An e-mail from buy.com, saying that the second game had shipped. And get this... via UPS Ground. Not Overnight. Not even Second Day. Via UPS frigging Ground. Estimated delivery date three to fice working days from today.
So, what do I make of this? I am of course disappointed that the package took a week to go from me ordering it, to actually being shipped. And keep in mind, it was "In Stock" during the entire week. I am also disappointed at buy.com for not getting back to me after my first contact through their online Customer Service, and also disappointed that they told me that the package had been shipped to the warehouse on Monday, which it wasn't until sometime either late Thursday or early Friday. I am disappointed with the Customer Service person I talked with who told me that the package was going to be upgraded to Overnight Shipping while - and here comes the part that really REALLY ticks me off - she DOWNGRADED me to UPS "slow-as-a-snail" Ground.
I am not sure if I should laugh at all this. Maybe I am a complete moron for trusting buy.com in the first place, but the few times I have shopped with them before I have had mostly positive experiences. But this time they let me down, they neglected to reply to my attempts to contact them through their online customer service, and they downright lied to me with regard to shipping method.
Yeah, and they DID charge me for Second Day shipping on the second package. Just got that confirmed via the status page on their website.
If this story has amused you - good for you. If this story will make you think twice before you shop from buy.com again - even better for you. If you think I am a crybaby who should join my brother and play Madden on his 360 - well, who am I to argue?
Thanks for reading this far. I really needed to type this down somewhere.
I purchased a 3-pack of blank dual-layer DVD's. I received 1 single DVD. I went through the return procedure and mailed it back with the label they e-mailed me. According to UPS, they received it on 12/6/05. As of 12/16 the status is still "RMA Issued". They will not respond to my e-mails. The 877 phone number is no good. No one answeres. the other number is the corporate headquarters, and they don't give a shit. Buy.com sucks.
I have ordered an item on 26th and I didn't receive the order yet. Order#25197579. Can anybody tell me how do I get back the money if not the item.
First and Last with Buy.com
First and Last with Buy.com. I had booked an item and didn't receive the item yet. Order# 25197579
Thank you for the customer service numbers. I was able to track down an order that I had issues with (first issue in almost 3 years of ordering from them). Anyway, the numbers were a great help.
i purchased a laptop stand from Buy.com. they stated that FedEx delivered it but there was no signature from anyone in my home (I live ALONE), and it was signed for by some person F LILLAN whom I dont know.
AMEX and Buy.com refuse to issue a credit or pursue the matter with FedEx.
In fact Buy.com accused me of fraud. Why would I commit fraud on a $38 item when I bought over $4000 in items from them over the last 2 years!
Customer Service ... FORGET IT.
HOW ABOUT CUSTOMER INSULTS!
-------------------
And to make it worse, I actually ordered some items (2 wireless extender units from D-link) to give them the benefit of the doubt.
Guess what, one was defective and the other I just did not bother with so I returned both (1 defective, 1 unopened and new).
Buy.com insists I only sent back 1 and now is charging me for the extra $42.95 and I dont even have the unit.
Now I am on the phone with their indian call center and they are telling me this is my fault that I only chose a qty=1 RMA. But their own website shows qty=2 and that I cannot return any more items.
How is this company STILL IN BUSINESS????????
email: TFKMAINT@GMAIL.COM
JASON CHU
Oh my God! I'm so glad I came across this site re: buy.com complaints as I was just about to buy Creative Labs Travelsound speakers for mp3 players. I too found that when you click on the item interested in, the pricing and offers change within days of each other. On Monday 12/19, there's a $ 30 rebate offer which expires 12/31/05..Tuesday, that rebate is not listed on the site as available but a $ 25 credit for using buy.com visa is offered. I clicked on the ad for the credit card offer, which states I can use the card "INSTANTLY"...that's not the case! I have to wait for approval in writing within 30 days.
Also, the shipping & tax charges change hourly or daily when you click the "purchase" button. I clicked the checkout button and there was no tax amount. I decided to hold off. An hour later, I decided to click purchase...now, there's a tax fee that wasn't there previously. What's up with that??!!
I also had problems getting an 800 number to discuss my purchase & got routed to an Indian call center. I'm so glad I discovered this forum! I'm not going to purchase using buy.com now! Especially seeing the comments about receiving defective items & receiving them later than the ship date by FedEx!
Kelly
Unfortunately I'm another statistic.
I had been a BUY.COM customer from the beginning. This company was my first online order, back in... uhm... the late 90s? 98? Somewhere around there. Alcohol affects long term memory, not short.
So I ordered a couple of hard drives, need them quite badly. Next day shipping. Did this early Tuesday morning, here we are Wednesday night and nothing. Site says "Sent to Warehouse". I got an email after Close of Biz yesterday that the order was delayed. No reason. No estimate. No nothing. So it'll ship somewhere between "Now" and "Never".. That's helpful.
Just called the 800 number. Funny, every time you email their support, you get the autoresponse saying that they will email you their number for faster assistance. I waited two full days for them to reply with the number. Nothing. Now that's fast.
So I find the number here and call. Some thick-accent guy answers, he doesn't care about anything. I ask him what the holdup is, and he says they changed distributors and they have a new distributor for the item. So it'll ship tomorrow? No answer. It will ship soon. When will I have it? No answer. Can't tell me. Tells me that they will refund shipping. Wonderful.
Then tells me that their policy is 1-2 business days for processing and that overnight doesn't mean overnight.
Then why are you refunding my shipping if you didn't screw up?
The india line was a waste of time for me. I knew that coming in, but wanted to call and hope against hope.
As a former buy.com loyalist, I can't wait to see this IPO go down the shitter, and watch this company fold.
Amusing, a company that's going up against Amazon has only two chances to survive: 1.) low price or 2.) great customer service. I've never gotten a hold of anyone at amazon, but then again, I've never needed to. All of my orders there have gone thru like butter. Buy's window of opportunity against Amazon is Customer Service. Way to close it, morons.
That was my last Buy.Com order.
I also had problems with Buy.com. We ordered a camera case and paid extra for next day air. The package arrived 4 days later. Yes, 4 days. When we called to complain and ask for a refund for the next day air fee we got an operator in New Delhi India who spoke very poor english and could not and/or would not help. She only knew the answers to questions on her screen. She could not get a supervisor or transfer me to anyone at a US location. Will not do business with buy.com again. Very poor customer service.
I'm going to try and call them tomorrow... the same exact thing happened to me, I know they don't have my camera in stock, if they did it would have been shipped already like my memory card. It's a $219 camera, I've been charged for my camera TWICE and it hasn't even been shipped yet. I don't have the money for that, especially when I don't even have the stupid item, and it's nowhere remotely close to coming.
I am on the "sent to warehouse" deal, and I called today. They said it will be in 2 days. We will see.
I too have tried the "customer no service"....this person was named Steve, but he is based in India...you can imagine how difficult to understand him....in any case, he said I could not return a book for a refund since I had opened it! How else would you check the book, since Superman was unavailable...he said I would have to call back during the "normal" business hours and speak to a supervisor because all had gone home for the day...funny, none of them work in India anyway....will wait and see what happens...
Dec. 20, 2005: Returned a defective item for refund (RMA, they issued UPS label).
Jan.2: Sent email - requested the refund be issued as check, not as credit to original credit card used for purchase, since I closed that account over dispute with bank. I will not receive the credit if they issue to that bank.
Jan.4: sent another email
Jan.5: sent another email
Jan.8: sent another email
Jan.10: sent another email
Jan.11: finally received a reply, but appeared they had not even read my message - said your credit will be issued soon.
Jan.12: received email stating the credit had been issued to orig. credit card, despite my many requests that they not do so.
Jan.13: finally found a phone number (on this site, not on buy.com's), and am waiting on hold... ....finally gave up and called back, insisted to operator that she not transfer me to India or eternal hold. Finally... got a person. Says cannot issue refunds in ANY form other than against orig. credit card used for purchase.
I asked for store credit instead. Cannot do that.
Goodbye, $120.00.
Goodbye, BUY.COM.
Thank you! I'm glad someone took the trouble to post buy.com's customer service number online-----buy.com certainly doesn't consider it necessary. Personally, I think such business practices are unethical at best and considering the other blogs I've read, should be illegal. Hello Better Business Bureau?
I have had several bad experiences with Buy.com. I have been buying products from them since they opened. I have caps and T-shirts they have sent me over the years. They were a good company and responded to requests by phone with postive results. That has all changed. Their India based customer service is totally useless. They are not authorized to correct anything that is presented by a customer.
The company has begun to advertise items at a good price and in stock with rebates that they do not have. This has happened to me several times now. I just ordered an item along with other items that were to be used with the main item. All were available at the time of the order. After almost three days sitting in the Processing Mode they then went to the Sent To Warehouse Mode. After a day all the supporting items were in the Shipped Mode. Of course, the main item still was in Sent To Warehouse Mode. I checked the main item again on their site and the item was now $18 less, and the one I ordered was now back in the Processing Mode. Foolishly I contacted their customer service and explained that the item is now less, and since it is in the Processing Mode could I have the cheaper price. As with most of you I was greeted with it can not be done. I advised that this delay was of no fault of my own and a price adjustment should be in order. Can't be done is the standard reply. Just last week I ordered the 300 GB external USB drive that was in stock, only to find it was no longer available. It came with a Buy.com rebate which seems to mean buyer beware. The best advise on this site is to avoid Buy.com.
It does seem suspicious that they do not have a poor seller rating after reading all of these comments.